Ag Farm Toys Frequently Asked Questions
How to contact us?
- Email: firstname.lastname@example.org
- Phone: 563-423-5128
- Address: Iowa Diecast Toys LLC/Ag Farm Toys, 811 Gunder Estates Blvd, Clermont, IA 52135
Store Hours of Operation?
- Sunday & Monday: Closed
- Tues: 10am to 4pm
- Weds: 10am to 6pm
- Thurs: 10am to 4pm
- Fri & Sat: We will post specific dates/times we will be open on our Calendar of Events page
- Or call ahead for an appointment.
- Even when the store is closed the website is up and running 24/7
- Any temporary changes to our hours of operation are posted on our Facebook page
During the holiday season (Nov-Dec) we will have extended hours of operation listed on our Calendar of Events page.
How can you place an order
You can order securely online, call us, email us, or mail in your order.
If you add an item to your shopping cart it will temporarily take that item out of inventory for a couple of hours; this prevents multiple people from trying to purchase the same item if there is only one left. If you close out of the website with items left in a shopping cart they may not appear to be available if you return to the site within a few hours because the original shopping basket you started has not timed out. If you are experiencing this problem either give the website some additional time before trying to order again or try calling us during business hours for assistance.
Are the items listed on the site new
Unless stated otherwise in the full description on the item page our items are new in the box.
How can you revise an order
You can't revise your order from the check-out page. If you need to remove or add an item to your order before entering your credit card information, you must do it by clicking on your shopping cart and updating your order. Change the item quantity in the box and click update. If you leave the check-out process to revise an order, you will need to re-enter your shipping and billing information.
What to do if you are having a problem placing an order
This site requires cookies to work properly. If you are having problems with the shopping cart, please make sure you have cookies enabled.
If after you click on Submit during the check-out process you receive an error message that says Address Verification Error, your order did NOT go thru. This means that the billing address you entered does not match what your credit card company has on file. Once incorrect info has been entered the system will not let you try to place your order again for 2 hours, this is a security safeguard against credit card fraus.
Some international customers may experience problems ordering if your credit card bank processor does not support address and code verification for your credit card. For security purposes we require bank verification to ensure the person using the card is the holder of the card. We can not and will not override this verification process. If you can not place an order, but have a CONFIRMED Paypal account you can check-out using that option.
If you have problems you can always email us or call during business hours to place your order.
What payment types do we accept
We accept Visa, Mastercard, Discover, Money Orders, Paypal, and Checks (the latter only for online orders by US customers).
For check payments, orders will be held until the check clears. If a check fails to clear, the customer will be charged a $30. returned check fee.
How secure is it to order online
Since we are a secure lock website (look for the padlock when you enter the check-out process) the bank processor encrypts and automatically processes your card and we never see your credit card information. To be a secure lock website you have to conform to new government regulations to ensure the security of customer card information online. An additional step that we require (that many other websites do not) is verification of your billing address and 3 digit security code. If this information does not match, our credit card processor will decline your order. We do not override this process.
You can click on the Trusted Commerce graphic to valicate that we take steps to secure credit card information.
Where do we ship
We ship to most countries in the world, but reserve the right to cancel orders to countries with high instances of credit card fraud. All orders must be paid in US dollars.
What are the shipping and handling charges
You can calculate the shipping charges before you enter the check-out process. To do this, put your order items in the shopping cart. This will take you to your shopping cart, then use the shipping calculator shown on that page (clickon the green box).
For both continental and international orders when you go thru the check-out process and enter in your address the website will automatically calculate the shipping cost to you according to the weight of the items sent to your address.
There are occasionally cases where the S&H charges may be more than what is automatically billed to you thru the site calculator, such as if you order several large 1/16 scale items that can not fit into one box. In the continental US there are USPS & UPS dimensional weight guidelines and for USPS international orders there are weight and box size restrictions. If you want to know if your order would be affected send us an email or call us. If you place an order online and additional money is needed to complete the shipment we will contact you for payment.
There will be an additional $2.00 handling charge for international orders to cover paperwork for customs and the additional time required to process the shipment.
Some sites may include the S&H charges in the cost of the item, but we choose not to do this. To cover their costs those sites build the cost of shipping into all their items, so if you buy several items you end up paying more.
For continental US customers, you can cut your shipping cost per item almost in half when you buy another item at the same time.
What is our shipping timeline
We try to ship continental U.S. orders within 1-3 business days (Mon. - Fri.), and depending on your location it can take another 1- 4 business days to arrive at your destination. Orders are shipped in the order they come in. During peak holiday times it can take a few extra days for us to ship your order. Our system will automatically send tracking and delivery emails to the email address that you provide to us.
If you need express shipping call us to find out the options and costs for what you want to order. The dimensional weight charges for airmail is stricter, so expect the cost to be at least 3 to 5 times the cost of normal UPS ground delivery.
What you need to know about Pre-Orders & the shipping cost
We list some items as pre-orders. These items are not immediately available. On the item page we provide the estimated arrival date from the manufacturer, we have no control over the arrival date from the mfr. Orders placed for items not in stock will be backordered and filled in the order they were received upon receipt of the product. Order special edition items early to guarantee delivery! We reserve the right to limit quantities on special edition toys.
On pre-orders we have to estimate the shipping weight of the items, so if they items arrive weighing more than expected the buyer will be responsible for the additional cost of shipment (this can make a big cost difference when shipping internationally).
What happens if a customer provides an incorrect shipping address
When you enter the shipping information on your order, please be sure to check it for accuracy. Our system directly transfers what you provide. Occasionally, the shipping courier cannot locate an address due to incorrect information. We may have to contact you for the correct information. The courier may charge up to a $17.00 fee in addition to the shipping cost to redeliver to the correct address. Unfortunately, if you provided the incorrect information, this additional charge will be passed on to you.
Our site allows you to send items to a different shipping address. However, you must provide us with the correct billing address to match your credit card billing along with the shipping address.
When do we bill the customer for their order
If you order online with a credit card you will be billed immediately. Since we are a secure lock website (look for the padlock) the bank processor encrypts and automatically processes your card and we never see your credit card information.
If you want to order a pre-order item and do not want to be billed immediately then you need to call in your order and we will have to call you for your payment info when the items arrives.
Is the item you want in stock and product information
If an item is listed on the website it is in stock, unless it says it is a pre-order item. Every day we work to keep our site up to date, but in the rare event an item is sold out or out of stock, we reserve the right to cancel any submitted order, or properly adjust the price of any given order.
For pre-order items please go to our question listed above on pre-orders.
We try hard to ensure the accuracy of our product descriptions, specifications and pricing but there may be occasions where errors arise. Should such a situation occur we may cancel your order. Similarly customers cannot benefit from any bugs or mistakes affecting the website software. The information displayed is considered as an invitation not as a confirmed offer for sale. The sale is confirmed when the product physically leaves our location and is in the hands of the shipping company. Given the popularity and/or supply constraints of some products listed on the Website, we may choose to limit the number of a product available for purchase. We reserve the right to change quantities available for purchase at any time, even after an order is placed.
How do I order a Gift Certificate
If you would like to order a gift certificate for our website, please call us or order it online. Gift certificates are valid for one year from purchase date. If ordered online you will be emailed the gift certificate with the code to use.
Do we send out catalogs
We do not produce a catalog. Since we add new items and sell out of others each week a catalog would be hard to keep up to date when we have 4000+ toys in stock. Our website has the most up to date info on our available products.
Why is there no picture of the item you are interested in
Since we don't employ a website tech to add the descriptions and pictures of items to the site, we do so as time permits. If there is an item you want additional info on please send an email.
Do we buy collections
Yes, we buy die-cast toy collections (Farm toys, semis and construction items). Please call us to discuss. We do not buy Nascar related items.
What to do if an item arrives damaged
Please report any damaged packages or product to us within two weeks of delivery, and keep all boxes and packing materials. For the claims process we need you to send clear and detailed digital pictures of the damaged item and the shipping box. We will contact the freight carrier about the damage and initiate a claim. The freight carriers do have time limits on when a claim can be initiated so all information and pictures must be provided to us within 30 days of delivery, so it is important to provide us with info in a timely manner. The carrier will then do an inspection of the damaged item. We will replace/refund the damaged item only if the claim is approved.
Do you sell wholesale
We only sell a limited number of items wholesale, please check out our Wholesale Items category page for more complete information.
What do the scale sizes mean
Many collectors collect the 1/16 scale model which measures one inch for every sixteen inches of a real tractor or implement. This translates to a model or a standard tractor that is roughly five to seven inches tall and seven to ten inches long. Large 4WD tractors can be up to 18 inches long. However, a collector with limited display space may collect the 1/64 scale which is the most common smaller version. Just like with measuring cups the larger the second number the smaller the item (i.e. 1/16 is bigger than 1/64).
Can you return an item
If your website order is still pending and the credit card has been charged (item not shipped), we will refund in full if you call to talk to us prior to shipment.
For items shipped & returned within 30 days of invoice in unopened new/mint condition, we will offer a refund less the shipping charges. No refunds after 30 days. If an item is returned open there will be an additional restocking fee based on the condition of the returned item, which can range from 10%-50%. No returns on items that are not in their original packaging when we receive them back. Please call in advance of returning items. Customer is responsible for shipping charges to return all items. We suggest insuring all items being returned, but this will be at the customer's expense. Make sure to include your order number and name inside of the returned box.
We will use the information we collect about you only to help us improve services to you, to provide you with the products you have requested, and/or to let you know about additional products or services that may be of interest to you. We don't sell, trade, rent, share, or otherwise divulge any information you give us to anyone else, at any time, for any reason. Except what is required by law (i.e. tax information etc.).
We reserve the right not to deal with any person or organization either as a buyer or a seller at our sole discretion.
What do we copyright
All pictures and text used on our website is copyrighted and can't be used without our permission.