Where do we ship?
We ship worldwide. All orders must be paid in U.S. dollars. We reserve the right to cancel any international orders in countries experiencing postal delivery issues.
Shipping Carrier Options?
In the continental U.S. (48 states) we offer shipping thru USPS Priority Mail & UPS Ground Service. All other orders will be shipped via USPS. Our website has a built in shipping calculator.
For those that live near our store in Clermont, you can also pick the local pickup shipping option. This means that you must come in to our store in Clermont and pick up the ordered items. If you mistakenly pick this option, and do not plan to pick up your order, you will be responsible for paying the shipping charges due to ship to your location.
What are the shipping and handling charges?
You can calculate the shipping charges before you enter the check-out process. To do this, put your order items in the shopping cart. Then click on your shopping cart and use the shipping calculator shown on that page.
For both continental U.S. and international orders when you go thru the check-out process and enter in your address the website will automatically calculate the shipping cost to your address according to the weight of the items you are buying. See next 2 paragraphs below for exceptions to this.
There are occasionally cases where the S&H charges may be more than what is automatically billed to you thru the site calculator, such as if you order several large items that cannot fit into one box. In the continental U.S. there are UPS & USPS dimensional weight guidelines and for USPS international orders there are weight and box size restrictions. If you want to know if your order would be affected send us an email or call us. If you place an order online and additional money is needed to complete the shipment we will contact you for the rest of the payment due.
On the website we also have some products listed where it states in the item description that those items cannot be shipped with anything else due to their size (i.e. pedal tractors, etc). If you order additional items at the same time with these products, we will contact you to pay the additional shipping charges owed for the separate shipments needed.
There will be an additional $2.00 handling charge for international orders to cover paperwork for custom’s and the additional time required to process the shipment.
Some sites may include the S&H charges in the cost of the item, but we choose not to do this. To cover their costs those sites build the cost of shipping into all their items, so if you buy several items you end up paying more.
For continental U.S. customers, you can cut your shipping cost per item almost in half when you buy another item at the same time.
What is our shipping timeline?
We try to ship continental U.S. orders within 1-2 business days (Mon. - Fri.), and depending on your location it can take another 1- 4 business days to arrive at your destination. Orders are shipped in the order they come in. During peak holiday times it can take a few extra days for us to ship your order, so please order early.
When we create a shipping label for your order, we input the email address you provided with your order. The tracking info for the package is then sent by UPS or USPS to the email address provided. It can take up to 24 hours for this info to be uploaded into the UPS or USPS system, so the information on your package location may not be visible to you right away. If you do not see this email, check your junk mail folder.
There are also some national holidays that packages are not picked up by UPS or USPS.
For international orders it takes us a little longer to ship as we have to fill out customs forms.
If you need express shipping call us to find out the options and costs for what you want to order. The dimensional weight charges for airmail are much higher, so expect the cost to be at least 3 to 5 times the cost of normal UPS ground delivery. We reserve the right to refuse to offer express shipping during the holiday season, as we ship items in the order they are received.
What you need to know about Pre-Orders & the shipping cost?
We list some items as pre-orders. These items are not immediately available. On the item page we provide the estimated arrival date from the manufacturer. Orders placed for items not in stock will be backordered and filled in the order they were received upon receipt of the product. Order your special edition items early to guarantee delivery. We reserve the right to limit quantities on special edition toys.
On pre-orders we have to estimate the shipping weight of the items as the manufacturers do not provide us with this info, so if the items arrive weighing more than expected the buyer will be responsible for the additional cost of shipment (this can make a big cost difference when shipping internationally).
What happens if a customer provides an incorrect shipping address?
When you enter the shipping information on your order, please be sure to check it for accuracy. Occasionally, the shipping courier cannot locate an address due to incorrect information. We may have to contact you for the correct information. The courier may charge up to a $17.00 fee in addition to the original shipping cost to redeliver to the correct address. Unfortunately, if you provided the incorrect information, this additional charge will be passed on to you.
Can I ship to a different address than my billing address?
Our site allows you to send items to a different shipping address. However, you must provide us with the correct billing address to match your credit card billing along with the alternative shipping address.
Can you return an item?
If your website order is still pending and the credit card has been charged (item not shipped), there will be a service charge to cover the processing fee's we are charged for both the original billing and the crediting your card. This fee will be 5% of the total amount charged, with a minimum $5.00 charge.
For items shipped & returned within 30 days of the invoice date, we will offer a refund less the shipping charges and a 10% restocking fee to cover processing costs. All items must be returned in unopened new condition in their original packaging. No refunds after 30 days. There will be an additional 15% restocking fee for precision toys returned with the plastic removed from the wheels. Please call in advance of returning items. Customer is responsible for shipping charges to return all items. We suggest insuring all items being returned, but this will be at the customer's expense. If an item is not returned in new condition, we will determine the new discounted price of the item, and only give a partial refund.
What to do if an item arrives damaged?
We try hard to make sure your item arrives in great shape to you, however we cannot control what happens once it leaves our hands. Please report any damaged packages or product to us immediately, and keep all boxes and packing materials. To speed up the claims process it is helpful if you can send digital pictures of the damaged item. We will contact the freight carrier about the damage and initiate a claim. The carrier will then do an inspection of the damaged item. We will replace/refund the damaged item only if the claim is approved.