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How to contact us?
Address: Iowa Diecast Toys LLC/Ag Farm Toys, 3749 E University Ave, Des Moines, IA 50317
Hours of operation?
Mon - Fri: 10am to 6pm
Sat: 10am to 4pm
During the holiday season (Nov-Dec) and during the Iowa State Fair (mid Aug) we will have extended hours of operation including Sunday.
How can you place an order?
You can order securely online, call us, email us, or mail in your order.
If you add an item to your shopping cart it will temporarily take that item out of inventory for a couple of hours; this prevents multiple people from trying to purchase the same item if there is only one left. If you close out of the website with items left in a shopping cart they may not appear to be available if you return to the site within a few hours because the original shopping basket you started has not timed out. If you are experiencing this problem either give the website some additional time before trying to order again or try calling us during business hours for assistance.
Are the items listed on the site new?
Unless stated otherwise in the description on the item page our items are new in the box.
How can you revise an order?
You can't revise your order from the check-out page. If you need to remove or add an item to your order before entering your credit card information, you must do it by clicking on your shopping cart and updating your order. If you leave the check-out process to revise an order, you will need to re-enter your shipping and billing information.
What to do if you are having a problem placing an order?
This site requires cookies to work properly. If you are having problems with the shopping cart, please make sure you have cookies enabled.
If after you click on Submit during the check-out process you receive an error message that says Address Verification Error, your order did NOT go thru. This means that the billing address you entered does not match what your credit card company has on file.
If you have problems you can always email us or call during business hours to place your order.
What payment types do we accept?
We accept Visa, Mastercard, Discover, Money Orders and Checks (the latter only for online orders).
For check payments, orders will be held until the check clears. If a check fails to clear, the customer will be charged a $30. returned check fee.
How secure is it to order online?
Since we are a secure lock website (look for the gold padlock when you enter the check-out process) the bank processor encrypts and automatically processes your card and we never see your credit card information. To be a secure lock website you have to conform to new government regulations to ensure the security of customer card information online.
Where do we ship?
We ship worldwide. All orders must be paid in US dollars. In the continental US we do not ship to P.O. boxes.
What are the shipping and handling charges?
For both continental and international orders when you go thru the check-out process and enter in your address the website will automatically calculate the shipping cost to you according to the weight of the items sent to your address.
There are occasionally cases where the S&H charges may be more than what is automatically billed to you thru the site calculator, such as if you order several large 1/16 scale items that can not fit into one box. In the continental US there are UPS dimensional weight guidelines and for USPS international orders there are weight and box size restrictions. If you want to know if your order would be affected send us an email or call us. If you place an order online and additional money is needed to complete the shipment we will contact you.
There will be an additional $4.00 handling charge for international orders to cover paperwork for customs and the additional time required to process the shipment.
Some sites may include the S&H charges in the cost of the item, but we choose not to do this. To cover their costs those sites build the cost of shipping into all their items, so if you buy several items you end up paying more.
For continental US customers, you can cut your shipping cost per item almost in half when you buy another item.
What is our shipping timeline?
We try to ship continental U.S. orders within 1-2 business days (Mon. - Fri.), and depending on your location it can take another 1- 4 business days to arrive at the destination. Orders are shipped in the order they come in. During peak holiday times it can take a few extra days for us to ship your order.
For international orders it takes us a little longer to ship as we have to fill out customs forms and take the shipment to the post office.
If you need express shipping call us to find out the options and costs for what you want to order. Expect the cost to be at least 2 to 3 times the cost of normal ground delivery.
What you need to know about Pre-Orders & the shipping cost?
We list some items as pre-orders. These items are not immediately available. On the item page we provide the estimated arrival date from the manufacturer. Orders placed for items not in stock will be backordered and filled in the order they were received upon receipt of the product. Order special edition items early to guarantee delivery! We reserve the right to limit quantities on special edition toys.
On pre-orders we have to estimate the shipping weight of the items, so if they items arrive weighing more than expected the buyer will be responsible for the additional cost of shipment (this can make a big cost difference when shipping internationally).
What happens if a customer provides an incorrect shipping address?
When you enter the shipping information on your order, please be sure to check it for accuracy. Occasionally, the shipping courier cannot locate an address due to incorrect information. We may have to contact you for the correct information. The courier may charge up to a $10.00 fee in addition to the shipping cost to redeliver to the correct address. Unfortunately, if you provided the incorrect information, this additional charge will be passed on to you.
Our site allows you to send items to a different shipping address. However, you must provide us with the correct billing address to match your credit card billing along with the shipping address.
When do we bill the customer for their order?
If you order online with a credit card you will be billed immediately. Since we are a secure lock website (gold padlock) the bank processor encrypts and automatically processes your card and we never see your credit card information.
If you want to order a pre-order item and do not want to be billed immediately then you need to call in your order and provide your credit card information. Once your order is processed, as per government regulations we destroy your credit card info.
Is the item you want in stock?
If an item is listed on the website it is in stock, unless it says it is a pre-order item. Every day we work to keep our site up to date, but in the rare event an item is sold out or out of stock, we reserve the right to cancel any submitted order, or properly adjust the price of any given order.
For pre-order items please go to our question listed above on pre-orders.
How do I order a Gift Certificate?
If you would like to order a gift certificate for our website, please call us or order it online. Gift certificates are valid for one year from purchase date.
Do we send out catalogs?
We do not produce a catalog. Since we add new items and sell out of others each week a catalog would be hard to keep up to date when we have over 3000 toys in stock.
Why is there no picture of the item you are interested in?
Since we don't employ a website tech to add the descriptions and pictures of items to the site, we do so as time permits. If there is an item you want additional info on please send an email.
Do we buy collections?
Yes, we buy collections. Please call us to discuss.
What to do if an item arrives damaged?
Please report any damaged packages or product to us immediately, and keep all boxes and packing materials. To speed up the claims process it is helpful if you can send digital pictures of the damaged item. We will contact the freight carrier about the damage and initiate a claim. The carrier will then do an inspection of the damaged item. We will replace/refund the damaged item only if the claim is approved.
Do you sell wholesale?
We only sell a limited number of items wholesale by the case and to dealers who can provide us with their business information including a sales tax ID number.
What do the scale sizes mean?
Most collectors collect the 1/16 scale model which measures one inch for every sixteen inches of a real tractor or implement. This translates to a model or a standard tractor that is roughly five to seven inches tall and seven to ten inches long. Large 4WD tractors can be up to 18 inches long. However, a collector with limited display space may collect the 1/64 scale which is the most common smaller version.
Can you return an item?
If your website order is still pending and the credit card has been charged (item not shipped), there will be a service charge to cover the fee's we are charged for billing and crediting your card. This fee will be 4% of the total amount charged, with a minimum $5.00 charge.
For items shipped & returned within 30 days of invoice in unopened new condition, we will offer a refund less the shipping charges and a 15% restocking fee. No refunds after 30 days. There will be an additional 10% restocking fee for precision toys returned with the plastic removed from the wheels. No returns on items that are not in their original packaging in new condition when we receive them back. Please call in advance of returning items. Customer is responsible for shipping charges to return all items. We suggest insuring all items being returned, but this will be at the customer's expense.
We will use the information we collect about you only to help us improve services to you, to provide you with the products you have requested, and/or to let you know about additional products or services that may be of interest to you. We don't sell, trade, rent, share, or otherwise divulge any information you give us to anyone else, at any time, for any reason. Except what is required by law (i.e. tax information etc.).
We reserve the right not to deal with any person or organization either as a buyer or a seller at our sole discretion.
What do we copyright?
All pictures and text used on our website is copyrighted and can't be used without our permission.